The Gift Haven Return Policies

Satisfaction Guaranteed or Your Money Back

    Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and thegifthaven.com Order Confirmation E-mail Receipt within 30 days of your purchase for a refund.

Gift Cards

    Gift card(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Cards may be canceled and replaced with appropriate proof of purchase. Disregard any language to the contrary indicated on the Gift Card itself.

Hassle-free Returns

    Wrong gift? Doesnt fit? Whatever the reason, its no problem.

Mail-in Returns

    All shipped items can be returned by mail using the pack slip provided. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped.

Cancellations

    UPS Shipped Items. All UPS - USPS shipped orders are processed immediately. Once an order has been processed, we are unable to cancel the order. However, you may refuse the merchandise upon delivery. A refund will be issued once the merchandise is returned to our warehouse. If you have received the merchandise, you can simply return it by mail.

    Check your Order Status online. (UPS)(USPS) Orders with a status of "Processing" cannot be canceled. When the status changes from Processing to Delivered it means that your order has left Our distribution facility and is on its way to the carriers regional distribution center. The typical duration of this stage is 1-8 business days. As a result, tracking numbers and other information may not be available until your shipment arrives at the carriers regional center.

Wholesale Returns

    Purchases through The Gift Haven that do not sell after a 90 day selling period can be returned minus a 15% restocking fee. Items must be returned in original packaging with sales slip included. We will not accept broken or damaged returns. Return shipping cost is not provided.

    To contact Customer Service: Send an e-mail to Customer Service or call 1-520-777-6640.

    A refund will be issued upon products arrival at:

The Gift Haven
1800 S Pantano Rd
Ste 2044
Tucson, AZ
85710